Welcome to the cardiffdaytrips.co.uk website terms and conditions for use. These terms and conditions apply to all purchases made through Cardiff day trips whether online or offline. By accessing this Website and/or making a purchase you agree to be bound by the terms and conditions set out below.
Cardiff day trips offers a variety of tours, tickets and services through this website (cardiffdaytrips.co.uk) and through designated partner websites. Because our Terms and Conditions contain legal obligations, we recommend you to read them carefully.
Unless otherwise stated, purchases made through cardiffdaytrips.co.uk or any other Cardiff day trips affiliated website are subject to these Terms and Conditions; in all booking arrangements, the person making the booking shall be deemed to have accepted these conditions on behalf of the persons named in the booking.
Terms Of Use
1.1 All use of the web site www.cardiffdaytrips.co.uk (“the Site”) is on the terms and conditions below. If you do not agree to these conditions cease use of the Site immediately.
1.2 You may print and keep a copy of these terms. They are a legal agreement between us and can only be modified with our consent. We reserve the right to change the terms at our discretion by changing them on the Site.
1.3 By using cardiffdaytrips.co.uk or any Cardiff day trips-affiliated website, you agree to be legally bound by these terms, which shall take effect immediately.
1.4 If you do not agree to be legally bound by all the following Terms & Conditions, please do not access and/or use cardiffdaytrips.co.uk or a Cardiff day trips-affiliated website.
1.5 Cardiff day trips may change these Terms & Conditions at any time by posting changes online. Please review these Terms & Conditions regularly to ensure you are aware of any changes made by Cardiff day trips. Your continued use of WWW.CARDIFFDAYTRIPS.CO.UK or a Cardiff day trips-affiliated website after changes are posted means you agree to be legally bound by these terms as updated and/or amended.
1.6 You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use Cardiff day trips’ content (inclusive of text, images, URLs, pricing information, etc.) in any way except for your own personal, non-commercial use. Any other use of Cardiff day trips content requires the prior written permission of Cardiff day trips (if you’re interested in becoming a Cardiff day trips affiliate, please click here for more information).
1.7 You agree to use Cardiff day trips website and Cardiff day trips-affiliated websites only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of cardiffdaytrips.co.uk.
1.8 Your use of Cardiff day trips website or any Cardiff day trips-affiliated sites is intended for personal, non-commercial use and/or to make legitimate requests to book the products or services offered. You agree not to use this site to make any speculative, false or fraudulent requests. You agree not to use robots or other automated means to access this site, unless specifically permitted by Cardiff day trips.
Your Account
2.1 You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and to the extent permitted by applicable law you agree to accept responsibility for all activities that occur under your account or password.
2.2 You are responsible for ensuring that the details you provide us with are correct and complete, and for informing us of any changes to the information you have provided.
Pricing – Inclusions & Exclusions
3.1 Prices shown on Cardiff day trips website are per person unless otherwise stated.
3.2 Prices are subject to change, until the booking has been confirmed.
3.3 What is included is stated specifically on each page.
3.4 For groups 10 participants or more, group tariffs may be available on request.
3.5 Students must bring a valid student ID with them on the day of travel.
3.7 Children under thirteen must be accompanied by an adult.
3.8 Unless otherwise specified, prices do not include any local taxes, charges or fees.
3.9 Prices do not Include (unless stated otherwise) – gratuities to the guide, driver or tour manager, food and beverages and transfers to/from stations.
3.10 Gratuities are at your discretion.
3.11 Revised pricing, practices, offers, commercial catalogues, pricelists and schedules or other documents upon which pricing strategies are based on are considered in conjunction with Pricing Practices Guide.
Payment
4.1 Cardiff day trips accepts the following Credit Cards, Debit Card and WeChat Pay.
4.2 There is no charge or service fee for processing Debit-card payments.
4.3 Full payment is required at the time of booking.
4.4 Cardholder must be present at the time of presenting the ticket.
Amendments & Cancellations
5.1 Amendments by you can be made to coach tours, please contact us 72 hours prior to the departure time and date. £5 admin fee will apply.
5.2 For full and half day coach tours, 100% charge applies.
5.3 In the event that a customer misses their coach tour, a refund will not be issued due to no fault of Cardiff day trips.
Refunds & Compensation
6.1 In the event that a venue (included in the tour) is not visited during a coach tour due to unforeseen circumstances, then no refund will be made.
6.2 If the air conditioning or washroom on the allocated vehicle is not operational, then no refund will be made.
6.3 We cannot grant any refunds more than 30 days after completion of tour.
6.4 Once approved, we will endeavour to process any refunds within 7-10 working days. Refunds will only be made using the same payment method as used when making the initial booking.
Complaints
7.1 We want you to enjoy your experience with us. Sometimes however things do not go according to plan and if you feel that we have not lived up to your expectations, or that we could improve our service in some way. Please let us know by email info@gototravel.co.uk and we will respond to you within 14 business days.
E-booking receipt/ticket
8.1 Customers purchasing tickets on this website will receive an e-booking receipt/ticket. The Customer will need to present to a member of our staff at the Customers preferred boarding point.
8.2 Customers with e-booking receipt/ticket must bring a proof of ID.
8.3 Cardiff day trip reserves the right to refuse any e-tickets presented without an ID.
Date Of Departure & Collection Timings
9.1 Dates of departure and collection times are subject to change or cancellation, should unforeseen circumstances occur.
Smoking, Food & Drink On Board Coaches
10.1 Smoking is not permitted on board, but all tours make frequent stops.
10.2 In the interest of safety we ask that no hot food or hot drinks are carried on board the coach.
10.3 Cardiff day trips will not be responsible for any allergic reactions that may occur.
10.4 Only bottled water is allowed on our vehicles.
Personal Insurance
11.1 We do not offer Travel Insurance but would strongly recommend that you purchase a comprehensive Travel Insurance Policy prior to departure.
Special Requirements
12.1 At Cardiff day trips we do our best to give all our customers full care and attention, but we do need to know at the time of booking if there are any special needs or requirements. It is particularly important that we are advised of any disabilities and also if you intend to bring any specialist equipment such as a wheelchair with you. If you have a medical condition, please consult your Doctor if you are in doubt about your suitability to travel.
12.2 At Cardiff day trips our policy is to maintain and improve the current standards of accessibility to our services for people with disabilities or whose mobility is impaired. We take into account the provisions set out in the Equality Act 2010 and whilst we encourage third party venues, and industry partners to adopt such measures we are unable to guarantee their standard of compliance.
Luggage
13.1 On overnight tours an allowance of one suitcase, not exceeding 44lb in weight and dimensions of 30 x 17 x 10in (20kg and 77 x 44 x 26cm) is permitted together, with a small carry on.
13.2 Any items left on the coach or vehicle, are left at the owner’s risk. Cardiff day trips will take no responsibility for loss or damage to these items.
13.3 If you do leave any items onboard a Cardiff day trips vehicle, you must complete the form on this page a soon as possible. Items will only be held for seven days, from the date they are left on a vehicle. If items have not been collected after 14 days, they will be given to a local charity.
Tour Information
14.1 Whilst touring, please note that seats are on first come first served basis (from the 3rd row).
14.2 We may, at our discretion, require any person to withdraw from any tour, if we deem their acts or conduct offensive, or a nuisance to other passengers, and we shall have no further liability.
14.3 We reserve the right to cancel any tours due to lack of demand and also to use vehicles as dictated by demand. We also reserve the right to alter at any time any price, place visited, itinerary or hotel owing to unforeseen circumstances. Every endeavour will be made to advise passengers in advance of any alterations that are deemed necessary.
14.4 In the event of any passenger not being carried for any cause whatsoever, no liability will be accepted by the operators beyond the refund of the fares.
14.5 Should the passenger fail to arrive or arrive late at the starting point or during the tour, the tour will not be delayed in order to wait for the client and then no liability can be accepted.
14.6 On certain occasions, a bilingual tour guide may lead a tour to cater for customers of different language needs.
Special Offers
15.1 All offers displayed on the website can only be booked online.
15.2 Free walking tours must be redeemed on the day of your tour and must be used within 7 days after your tour date.
Accident Or Loss
16.1 We have no liability for loss, damage, delay, inconvenience, or direct or consequential loss, however caused, unless due to our employees negligence, in which case our liability is limited (except for death or personal injury) to a maximum of the refund of the tour cost.
16.2 We do not own or manage the train, ships, vehicles, accommodation and restaurants used and we have no liability for loss or damage caused by the proprietors or operators thereof.
Memberships
17.1 The membership benefits are only for the person who purchases the membership.
17.2 If it’s discovered that a member uses the membership benefits for another person, their membership will be revoked.
17.3 If it’s discovered that a member card has been transferred without authorization, the membership will be canceled.
17.4 The membership is valid for 12 months, starting from the date of purchase.
17.5 Membership fees shall not be refunded under any circumstances.
17.6 You must be a full-student student of a Welsh school/college/university at the time of purchasing a Gold/Silver membership.
CARDIFFDAYTRIPS is trading name owned by GOTO TRAVEL.
Registered Company Address: International House, 10 Churchill Way, Cardiff, CF10 2HE